Shipping Policy Processing Time Please allow 1–2 business days for your order to be processed and shipped. During holidays, orders may experience processing delays. If incorrect information is provided, we will be unable to process your order due to inaccurate or incomplete payment information or an incorrect shipping address. Processing of your order may be delayed by an additional 3–5 business days if incorrect information is submitted. ***(Note: All shipping addresses are verified through the USPS service. If you are unsure of your shipping address, please check USPS.com. This does not apply to international orders.) We ship Monday through Friday, excluding weekends and U.S. holidays. EXCLUDES WEEKENDS AND PUBLIC OR POSTAL HOLIDAYS. **burnjaro is not responsible if the package is not delivered within the guaranteed shipping timeframes, as 1–2 business days are required to process the order, and we cannot be held liable for USPS delivery guarantees. Domestic Delivery Time – Standard Shipping: Transit time depends on the shipping method selected. Please note that transit time does not include weekends or holidays. All delivery times are estimates. burnjaro is not responsible for delivery delays caused by events beyond our control, including material shortages, labor strikes, transportation failures, or acts of nature. Rejected, Lost, Stolen, or Delayed Packages In the event a package is rejected, the shipping and handling fee will be charged to the payment method selected during checkout and deducted from any refund. For rejected products, a refund will not be initiated until the product is received and inspected by the burnjaro team. United Parcel Service (UPS) is our primary delivery service. We cannot guarantee replacement for packages lost or stolen when shipped via UPS. In the case of delays or any issues with your delivery, please contact us. burnjaro is not responsible for lost, stolen, or delayed packages. ***(Note: On rare occasions, international shipping to certain countries may take 4–6 weeks. In severe cases, 8–12 weeks. burnjaro is not responsible for any delays caused by the destination country’s customs clearance processes. Shipping to certain countries may require additional shipping fees due to geographic location.) Order Cancellation Due to high order volume, a customer’s order is sent directly to our fulfillment center for processing. If the customer contacts us within 24 hours of purchase, they may cancel their order. If the customer contacts us more than 24 hours after purchase, the order cannot be canceled. If your order has already been processed or shipped, we cannot cancel it. Customers must either refuse the package and immediately notify us of the refusal date, or return the package with a valid tracking number and notify us with that tracking number for verification. Once we receive the package back at our warehouse and inspect it, we can issue a refund. Incorrect Address Disclaimer It is the buyer’s responsibility to ensure the address is entered correctly. We cannot guarantee address changes due to strict shipping schedules. Please double-check the address you enter, as we are NOT responsible for packages shipped to an incorrect address entered by the buyer. If your order has already been processed or shipped, we cannot change the address, and the only option is to wait and see if the package is returned. In such cases, we may offer a reshipment or refund. Item Delivery If a customer’s tracking number indicates delivery was made to the customer’s address, burnjaro does not offer refunds if it is claimed the item was not received. If an item is not received despite tracking confirmation of delivery, please contact the designated shipping carrier (USPS) for assistance. Returns To receive a full refund for your bottles, you must return all bottles—whether empty, full, or partially filled (including any “extra” or “free” bottles included as part of your order)—to our fulfillment center at the address listed below, within sixty (60) days of the original purchase date. Include a handwritten or printed note inside the package with the following clearly written information: Your Order ID (found on your receipt) Your Full Name and Complete Shipping Address
Your Email Address and Phone Number
Your original packing slip (if available) ***(NOTE: Failure to return all bottles will result in a partial refund.)*** For your full refund to be processed, the product must arrive at our fulfillment facility within sixty (60) days of the original purchase date. Failure to include all purchased bottles—whether empty, full, or partially filled (including any “extra,” “free,” or “gifted” bottles)—or failure to clearly write the required order details as specified above (so that a member of our fulfillment staff can clearly read and match your return) will result in our inability to issue a refund. You are responsible for return shipping costs. Once our fulfillment center has received the package and confirmed the correct information, a refund will be issued. Your refund will be credited to your bank account and may take 3–5 business days to appear on your statement, depending on your bank’s processing speed. All returns must be sent via USPS to the following address: burnjaro You must provide a tracking number for your return. Failure to submit a tracking number may delay the processing of your return. By placing an order through our website, you agree to the Terms and Conditions. If you have any questions, please let us know. The information on this website has not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. © Research 2024 All Rights Reserved.